If nothing else works, please report your issue using the Send Feedback link from Authenticator app settings. You can recreate the CSV by pasting your content in the CSV template file. To verify the integrity of CSV data, ensure that the first row contains a header with three columns: URL, username, and password, and ensure that each row contains a value in the URL and password columns. If we don’t currently support importing the format of your password manager, you could try creating your CSV file manually using the steps in Export by creating a CSV, above. Hopefully whatever caused the bad formatting was a temporary issue. As outlined above, the desktop app works in sync with the Chrome. From now onwards, you can unlock 1Password using Touch ID on your Mac. Next up, click on the Security tab and then check the box to the left of Touch ID. Next, click on the 1Password menu and choose Preferences. One of the following steps could help you troubleshoot the issue. Now, enter your master key to unlock the password manager. The most common cause of failed imports is incorrect formatting in the CSV file. Important: After successfully importing your passwords delete the CSV file from your desktop or mobile phone.
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